📄 RTI PROCESSORS
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RTI PROCESSOR AND IPAD CONTROL SYSTEM

Apple Upgrade Prompt Trigger

Overview
Beginning with iOS 14, Apple has implemented several new privacy features. Apps now trigger a prompt the first time they try to interact with the local network. Until permission is granted, all local network communication is blocked. After the iOS upgrade, the RTIPanel app will prompt users to allow the app to discover and connect to devices on the network. Please note, if the user accidentally selects “Don’t Allow” from the prompt, depending on the network setup the RTIPanel app might be limited to WAN mode, thus disabling sustain commands. In other cases, the app might not work at all.

 Permission
After the iOS upgrade and the initial launch of the RTIPanel app, a message alert will display, prompting the user to allow the app to discover and access devices on the network.

Once this message is displayed, the user will need to select “OK” to allow the RTIPanel app to find your XP or RP processor on the network. Be sure to select the “OK” option.

Authorizing the RTIPanel App

In case the user did not allow the RTIPanel app to communicate but would like to use the app for control, this can be achieved by changing settings manually to allow proper network communication.

  • Select “Settings” on your iOS device.
  • Scroll down and select the RTIPanel app.
  • Toggle the “Local Network” option to on.

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Please note that you will only have to authorize the RTI ​Panel app to find and connect devices on your local network once. If you continue to experience problems with communication, please contact RTI tech support.




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INSTALLING OR UPDATING RTI CONTROL APP


Time to Complete: 20 Minutes

⛔ Before you begin: if 2FA (Two Factor Authentication) is offered decline the option!

Make sure the iPad is connected to the correct WiFi  network, has the correct IP address and will return a ping request. You can get this information from the router ARP table or DHCP reservations list  

Go to the app store and download the RTiPanel Update

Enter apple ID (DO NOT USE THE ID FOR ANYTHING ELSE)

        • Log in: icloud@nostaticav.com
        • Password: !Akwari321!
        • At this point the user will be prompted to set up 2FA

​ ​ ​ ☠️  DO NOT ACCEPT 2FA   ☠️
                                                  TWO FACTOR AUTHORIZATION

        • Do not Click “accept” or “other options” or “later” 
        • Back out of 2FA…

  • Once RTiPanel has downloaded, open it 
  • Select “Get Started” to download the configuration into the device. 
  • If you see your RTI processor available, click the file that relates to the device being configured. 
  • If Processor is not listed, manually configure by selecting the ‘+’ button in the upper-right corner.
  • Type in the server address, which will be the IP address of your RTi Processor.
  • Click on the device profile and select the iPad configuration file.
  • RTiPanel app will now download the configuration from the Processor. Once it’s finished, Run though basic optional tests with the user.   
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RESETTING RTI PANEL APP

If you download the wrong device settings or you need to start again. 

Go to the iOS device settings and select RTiPanel. Set the “Reconfigure” button to “ON” (screenshot on left). This Reconfigure setting automatically resets itself to “Off”.

After the app resets, you may start the connection guide from the beginning.

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If you were unsuccessful after following these instructions:

Open a support ticket 

Please complete the above steps first before contacting us since we will need to have you check these things anyway.

The NSAV support team.

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