WELCOME TO A NEW ERA OF SUPPORT
Our strategic alliance with an award winning field service provider allows us to dispatch technicians as soon as the next day with same day emergency service also available. With a nationwide staff of over 10,000 trained service professionals we take it one step further with our 24/7 remote monitoring and diagnostics package. Every component in our AV system is online and reporting in. With our remote diagnostics system there is no wasted time on site, we know exactly what and where the issue is before arriving on site. This system also allows us to resolve 70% of the phone calls we get right from our support desk.
Access to our vast knowledge base to help you resolve and understand any issues and the step by step tools to get you back up and running on your own without paying for a service tech to come out. This saves everyone time and money. There's Info on the equipment we install and why, in plain terms, to give you a clear understanding of how it all works.
Each location we service has their own service portal to open and track support tickets with all the work orders and history in one place for that location. Your information is available to you at anytime. Approve a quote after hours and stay updated with our on going communication feed keeping you updated on each stage of the service call. Our AI engine also has access to this information to help troubleshoot and answer questions for you.
Click the red button to the bottom right to open our AI Tech Support chatbot. We are constantly training our chatbot on your specific system. Tell it your music isn't playing or your DirecTV receiver is frozen and the Bot will guide you. The NSAV BOT is self learning so the more it gets used the better it will be at helping all of us. To see an example of a training session click here.